The Zen Deposit Insurance
Reassure your guests: the Zen Deposit Insurance refunds them if their security deposit is collected for accidental damage during the rental.
What is the Zen Deposit Insurance?
The Zen Deposit Insurance is an insurance that refunds the renter if their security deposit is collected following accidental damage.
This insurance is offered to all Swikly users renting accommodation, when they make their security deposit.
After subscribing, the renter receives an email confirming their subscription to the insurance, with a membership number to keep and all the necessary documents (contract, IPID and information leaflet).
How much does the Zen Deposit Insurance cost?
The price of the Zen Deposit Insurance is calculated based on the amount of the security deposit requested.
| Security deposit amount | Zen Deposit Insurance price |
|---|---|
| From €1 to €200 | €9 |
| From €201 to €2,000 | €29 |
| From €2,001 to €3,000 | €79 |
| From €3,001 to €10,000 | €109 |
What does the Zen Deposit Insurance cover?
By subscribing to the Zen Deposit Insurance, renters are covered for accidental damage occurring during the rental. Non-accidental damage resulting from a party or a sublet, or caused by negligence, as well as additional cleaning fees, are excluded.
The detailed list of exclusions is given in the information leaflet sent to the renter after subscribing.
What the Zen Deposit Insurance brings you
- Increase your conversion rate by removing the hesitation linked to the security deposit: fewer drop-offs when the security deposit has to be made, and more confirmed stays in your properties.
- Reassure your guests with a solution that suits them, and gain satisfaction with more positive reviews while staying protected.
- Keep your peace of mind every day: your level of protection stays the same and the Swikly team takes care of everything.
- Stand out in your market by offering a more modern and competitive experience, and turn the security deposit into an advantage over the competition.
How does the customer get their security deposit refunded?
If accidental damage occurs during the rental, our team will review the collection request and decide whether its reason is covered or not.
If the claim is covered, nothing will be charged to your customer and the requested funds will be paid out instantly to your Swikly balance.
However, if the damage is intentional or due to negligence, it works as usual: the customer is charged.